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Kenmerken
- Werkgever: Takeaway.com
- Land: Duitsland
- Stad: Berlin
Omschrijving
Our story (the bitesize version)
Since our creation in 2000, we've grown from a small attic business to become a global food delivery powerhouse. As Just Eat Takeaway.com, we now deliver in 24 countries ? from Belgium to Brazil!
Operating in a fast-paced, competitive industry, great customer service is a key ingredient in making us first choice for food-lovers. That's where you come in.
All about the role
As our Training Specialist for Belgium, you'll support and develop our Customer Service teams. That means helping CS Agents to find better and more efficient ways of working, giving our customer care the perfect ingredients.
That includes producing and delivering training for new starters. You'll make a positive impact throughout the process ? from planning training to creating localised materials and helping onboard new starters.
Want more? We're also counting on you to:
Offer refresher training for current employees
Identify process gaps and bottlenecks, and make proposals to fix them
Interact with CS colleagues and other internal stakeholders ? e.g. Supervisors, Quality Specialists, Training Specialists and team leads
Can you deliver?
Ready to take on this exciting role? Here's what we're looking for from you:
Educational background in coaching, training and/or people management
Experience in developing and educating teams is an advantage
Excellent French or Dutch (written & spoken), as well as fluent English
Positive, proactive and well-organised approach to your work
Good communication and presentation skills
You're confident working independently, but enjoy being part of a team environment
Previous experience with contact centre operations and multiple business departments is useful ? though not essential
Here is our offer
Like the best food pairings, we think your hard work and these great rewards belong together:
Competitive salary
Opportunities for personal and professional growth in a varied role
Great company events, including our annual summer party and snow event
A lively, welcoming workplace in Brussels (we're part of the Tour & Taxis building!)
Contribution to your pension plan
Office perks: Delicious tea & coffee, fresh fruit and much more
Contribution to travel costs and Takeaway Pay budget
If you're ready to be our new Training Specialist, click Apply Now and send us your CV!
Informatie Takeaway.com
- Land: DE