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Kenmerken
- Werkgever: Takeaway.com
- Land: Duitsland
- Stad: Berlin
Omschrijving
Analyst - Workforce Management
The Analyst ? Workforce Management is part of the Workforce Management team generatingForecasts and Schedules which are targeted to meet Customer Service KPI along with makingthat schedules are prepared within Labour law boundaries and coordinating Analysis with WFM and Customer service teams..
Job Responsibilities
- Communicate Daily, Weekly, Monthly and yearly KPI reports with Global Customer service teams
- Generate and Coordinate monthly Global performance dashboard with Customer service management
- Generate and Coordinate KPI reports to measure performance for Global Workforce Management teams
- Act as the data bank for Global Workforce management teams
- Generate and Coordinate historical data for Forecasting to Global Workforce Management teams
- Compile Ad hoc reporting as needed to support Contact Centre goals
Qualifications
- 1-year experience in customer services,
- Excellent in MS Office tools like Excel, Words, Power Point, Access
- Experience with Excel Macros will be added advantage
- Experience with WFM software is preferred
Here is our offer:
Need more reasons to tuck into life at Takeaway.com? Here are the perks you?ll get to enjoy:
- Competitive salary
- Opportunities to make an international impact in an exciting sales role
- A dynamic, friendly workplace in Berlin, close to Ostbahnhof station (when you?re not out securing deals!)
- Great company-wide events like our summer party and snow event
- A pension plan in which we pay 20%
- Contribution to travel costs and Takeaway Pay allowance.
Think you?re the sales specialist we?re looking for? Click the button below to send us your CV and motivational letter.
Informatie Takeaway.com
- Land: DE